Zoom Phone Upgrade
Virginia Tech is currently undergoing a significant technological transition, replacing its existing Avaya phone system with the more versatile Zoom Phone. This change is a strategic move to accommodate the evolving requirements of the university. With the increasing prevalence of mobile and remote work, the Zoom Phone system offers a broader range of features and flexibility, making it a suitable choice for the modern workforce.
New Features
Call from Anywhere with a VT Extension
No matter the location or the device, you can call using your VT provided extension. You can call from your computer or cell phone but to the end user, it will come up as 540-23X-XXXX number. Some offices even have multiple lines you can select from.
SMS Text Messaging
Don't feel like calling, you can now send SMS texts using your VT provided extension. Using the Zoom app on your computer or the phone, you can now text.
Enhanced Voicemail
Get your voicemail in the Zoom App or online. The voicemail are recorded and automatically transcribed.
Self-Service Phone Options
Heading out of the office for a long period or simply want to change your voicemail greeting, all of these options are now easy to change through the Self-service portal. No need for paperwork or a call to the help desk.
Getting Started
Setting up an Emergency Address
Zoom Phone allows you to take your university phone number with you. When you dial 911, first responders need to be able to report to the correct location. This Emergency Address must be set up by the user when starting to use Zoom Phone. Please take a moment to set your Emergency Address to your building location address if working on campus and your Personal Emergency Address, if working from off campus. See the Setting up Zoom Emergency Locations Knowledge Base article and Zoom's Managing Emergency Location and Addresses article for more details.
Customize your Options
Login to the Virginia Tech Zoom Self-service portal with your VT PID/password. Start by clicking "Phone" in the left side navigation. This will bring you to a variety of options for the Zoom Phone. Here are some recommendations for settings to review and setup.
- Business Hours
- Voicemail
Download the Zoom App (desktop)
The desktop application should already be installed on your VT issued computer. However, if it isn't, please let us know and we will get it installed. (http://pamplin.help)
Download the Zoom App (mobile)
